How to use our products

Q1. Can Vita Craft RFIQ cookware be used with IH (Induction Heating)
　　　manufactured by other companies?

Vita Craft RFIQ cookware can be used with any IH.
Use the RFIQ portable IH for automatic cooking. Do not use RFIQ cookware with an electric heat source, gas stove, microwave oven, oven or stove other than an IH cooking heater. Because Vita Craft RFIQ cookware is equipped with special parts, it may cause component failure.

Q2. Can Vita Craft RFIQ cookware be used with a gas stove?

No, it cannot. MI tags built into the handles will be damaged so that it may cause problems with automatic cooking in IH (Induction Heating) of RFIQ.

Q3. Can the Vita Craft RFIQ portable IH (Induction Heating) be used with any pot?

Use Vita Craft RFIQ cookware only for automatic cooking. Any cookware compatible with IH can be used for manual cooking.

Q4. Can I cook any other foods which are not on the recipe card with RFIQ automatic cooking?

No, you cannot. When using non-RFIQ cookware that is not specified on the recipe card, “protection from wrong pan” is activated, an error is displayed for one minute, and the power goes off.

Q5. Can I use automatic cooking when the amount of food is different from what is specifed on the recipe card?

You can cook with foods of 1/2 of amount specified on the recipe card, excluding some menus.
When the food in the cookware is less than 1/2, or more than, the specified amount, it may boil over, or cause unexpected results.

Q6. Can I use other foods for automatic cooking which are not specified on the recipe card?

Ordinarily, use the foods which are specified on the recipe card. You may use other foods which are similar to those which are specified on the recipe card, but it may cause unexpected results.

Emergencies during cooking

Q7. Can I perform opening of the lid, mixing or tasting which are not specified on the automatic cooking recipe card?

There is no need to perform any other actions than those specified on the recipe card for automatic cooking. There will be no problem with a little mixing or tasting except for some recipes such as for cake.

Q8. Cooking has stopped, and an alarm has sounded during automatic cooking. Why?

[When “dErr” is displayed on the screen of the Vita Craft the RFIQ portable IH (Induction Heating)]
The handle of the cookware may have been put outside the communication area during automatic cooking, so that communication between the cookware and the IH was disconnected. Please check whether or not the handle is within the communication area if the alarm goes on during cooking. It will start cooking when the handles are put back within the communication area. When the alarm stops, cooking ends. If you cancel the automatic cooking in the middle, it cannot be resumed. Please continue cooking manually.

[When “PErr” is displayed on the screen of the Vita Craft the RFIQ portable IH (Induction Heating)]
When using RFIQ cookware that is different from cookware specified on the recipe card, “protection from wrong pan” is activated. Please use the proper RFIQ cookware specified on the recipe card, and load the card again.

Q9. What happens if I fail to open or close the steam hole as specified on the recipe card in automatic cooking?

[If the steam hole is left closed when it should be opened]
It may boil over.

[If the steam hole is left open when it should be closed]
Too much of the water in the pot may have vaporated.
Either way will affect the cooking, so please follow the instructions for opening and closing the steam hole.

Q10. The lid does not come off. What do I do?

Turn the nob to OPEN. Air will get inside under the lid, and the lid will come off. If that does not work, reheat the pot and the lid will easily come off.

Q11. It does not read the recipe card. What do I do?

When you turn on the power, is it in automatic mode? (“00:00” is displayed in red in the Step window and in the Time window of the IH (Induction Heating) heater. “--:--” is displayed in manual mode, if you press the Automatic/Manual switch button. Automatic mode cannot be turned on this way)
Are you using a RFIQ cookware supported by the recipe card? (“PErr” is not displayed on the screen if the pot is not supported by the recipe card)
Is the IH MI tag of the RFIQ cookware (where the RFIQ logo is located), which is supported by the recipe card, in the communication area? If there was no problem in all the above three points, it is possible that the MI tag or IH (reader) has failed.
Please contact us, and send the pot to us for inspection.
(* In Japan only)

Q12. Step 1 on the recipe card is displayed after it is read, but there is no power to the IH (Induction Heating) heater. What do I do?

Is the IH (Induction Heating) MI tag of the RFIQ cookware (where the RFIQ logo is located), which is supported by the recipe card, in the communication area? (“dErr” will be displayed on the screen if the MI tag has gone outside the communication area, and then automatic cooking will stop. You will hear an alarm.)
If there was no problem in all of the above, it is possible that the MI tag has failed. Please contact us, and send the pot to us for inspection.
(* In Japan only)

Q13. How do I stop automatic cooking during cooking?

Turn off the power of the Vita Craft RFIQ portable IH (Induction Heating) heater to stop cooking.
If you cancel the automatic cooking in the middle, it cannot be resumed. Please switch to manual cooking mode and continue your cooking manually.

Q14. What do I do if I loaded the wrong recipe card?

[When you notice that you loaded the wrong recipe card right away]
Turn off the power of the Vita Craft the RFIQ portable IH (Induction Heating) heater and load the right card.

[When you notice that you loaded the wrong recipe card during cooking]
Turn off the power of the Vita Craft RFIQ portable IH heater to stop cooking. Please switch to manual cooking mode and continue your cooking manually. Make sure to check the recipe card before loading.

Q15. What happens if I forget actions (adding ingredients or turning over food, etc.) specified by the recipe card during automated cooking?

The cooking result may not be what it is expected to be. Please carefully read the card, and follow the instructions.

Q16. Nothing happens when I turn on the power of the RFIQ portable IH (Induction Heating) heater.

Check if the plug is in the outlet.

Q17. The heating lamp does not go on when the pot is on in manual mode.

Check if the pot is IH (Induction Heating) compatible and 12 - 26 cm in diameter. Please refer to the “Cookware available for manual cooking” on page 25 for IH cookware.

Q18. Food is not cooked when automatic cooking is done (“End” is displayed).

Double-check if the proper cookware, food and quantity were used, if the procedure for opening/closing the steam hole was followed properly, and if the right recipe card was used.

Q19. Cooking stops and the alarm goes on during automatic cooking.

Please check whether or not the handle with the RFIQ logo on is in the communication area.
If the handle of the cookware was placed outside of the communication area during automatic cooking, the communication disconnection function will be activated, and the alarm will go on. If the handle of the cookware is not put back in the communication area while the alarm is going, the communication will be disconnected to stop the cooking. If you cancel the automatic cooking in the middle, it cannot be resumed. Please switch to manual cooking mode and continue your cooking manually.

Q20. Power goes off during automatic cooking.

“Overheating prevention function” is activated to turn off the power if the plate becomes too hot.
“Auto-off feature” is activated after two hours from the last use, and turns off the power.

Q21. Power went off while I was not watching.

1. If you leave the plate with the power on with no pot on, the “No-pot-off feature” is activated after 1 minute, and it turns off the power. Turn the power on.
2. “Auto-off feature” is activated if there is no action for 2 hours after turning on the power manually, and it turns off the power. Turn the power on.

Q22. I can hear a fan go on after the cooking is done.

The cooling fan goes on to cool the IH (Induction Heating) heater down. It will stop automatically once the temperature goes down.

Q23. I can hear a noise from the pot during cooking.

You may hear squealing or a hiss from the pot during cooking. Reposition the pot slightly or reset the pot. The noise may go away.

Q24. The cooking step is displayed on the screen during automatic cooking, but the power level meter is not on.

Some recipes may be used for cooking with residual heat, because our RFIQ cookware has superior heat-insulation. The power level meter is not on during residual heat cooking, but it is still cooking. Wait till three beeping sounds inform you that the cooking is done. It is not a failure.

Q25. The heat of the IH (Induction Heating) heater is too low.

The heat may go down lower depending on what is in the pot.

Q26. Steam leaks from the lid when the knob on the lid is on CLOSE.

1. Is the knob loose? Fasten the top of the knob with a screwdriver.
2. The rubber part of the knob may be old. You need to replace it. Please contact us or a dealer. (* In Japan only)

Q27. Food boils over.

1. Too much food in the pot. Please cook the proper amount of food.
2. Is the steam hole on CLOSE when it should be on OPEN for automatic cooking?

Handling after use

Q28. Tell me what regular care is needed for Vita Craft RFIQ cookware.

Wash it with a mild dish detergent and a nylon scrubbing brush or sponge. It can be soaked in water and washed.

Customer service

Q29. What do I do when parts are broken?

Replacement parts can be purchased.

[Handle]
Please contact us or a dealer, because you will not be able to replace it yourself.

[Knob, or handle of frying pan]
You can replace them yourself. Please contact us or a dealer.
(* In Japan only)

Q30. Do you have more recipe cards besides those that come with the RFIQ?

4 cards each for one-handle pots, two-handles pots and frying pans; 12 in total are available.
(* Sold in Japan only)